Get To Know Bankline | Royal Bank of Scotland Business (2024)

Bankline is available toeligibleRBS business current account customers. Fees may apply.

Key benefits Open in new window

Is Bankline right for you? Open in new window

Bankline in detail Open in new window

How much does Bankline cost? Open in new window

Apply for Bankline Open in new window

Get To Know Bankline | Royal Bank of Scotland Business (1)

Enhanced digital banking for your business

With Bankline you can view all your accounts on one profile, create multiple users with customised roles and make payments of all sizes securely. It’s a digital platform designed to put you in control of your business finances.

You’ll need aRBS business current accountto apply.

Key benefits

Connect your finances

View all your accounts for all your businesses in one place and in real time.

Customised to your needs

Add as many users as you need with customisable roles mapped to your business.

Payment power

Make payments of all sizes and link Bankline with your existing accounting software.

Get To Know Bankline | Royal Bank of Scotland Business (2)

Is Bankline right for your business?

Bankline is suited to businesses that need a customisable digital banking service with a range of user management options. There’s a monthly service fee, based on the number of accounts you register.

If your business manages a lower volume or value of payments, ourDigital Bankingservice might be the better fit. Give us a call and we can help you decide which service is best for your business.

Get in touch Open in new window

play button

What is Bankline?

Bankline gives you the flexibility to view all your business accounts on one profile, make payments securely, and create multiple users with different access levels.


Take a quick tour (► 3m:14s).

How to apply for Bankline

Bankline in more detail

Your accounts and balances

Bankline gives you complete control of all your accounts and lets you view your balances in real time. You can add up to 999 accounts, across all your businesses, including both sterling and currency accounts.

You can tailor the access rights and user privileges for each of your accounts to suit your business needs. You can also link accounts in Bankline to your existing accounting software.

Payments and Transfers

Make payments of all sizes, simply and securely, and see where they’re up to at a glance.

With Bankline you can move money domestically, internationally and between your own accounts, through an intuitive and cost-effective payment process.

You can also save time by importing payment files and setting up bulk payments and templates for payees you pay regularly.

International payments tariff (PDF, 1072 KB)

Bankline International Payments factsheet (PDF, 62.8 KB)

Security

In Bankline we have a range of security features to put you in control and protect your business from fraud and cyber attacks:

  • Dual control features let you decide when two or more users will be needed to approve payments and changes to your profile
  • Set customised payment limits that work for your business and decide when extra levels of approval are required
  • An audit log captures all activities on an individual level. This can be tracked by users with the appropriate privileges.
Customisation

You can set up your profile just how you need it, so it’s efficient, secure and mapped to your business. As your business changes, your Bankline profile can evolve with it. Key areas of customisation include:

  • Creating users with different levels of access, so people can view and do just what they need to
  • Adding as many accounts as you like, including accounts for your other businesses
  • Setting your own payment limits that reflect the needs of your business
  • Deciding where two-person authorisation is required for payments and changes to settings
  • Creating multiple administrators to manage your profile.
Help and support

From getting your profile set up to supporting you day to day, we have a range of help available:

  • Cora, our digital assistant, is here 24/7 to answer your questions and direct you to the right team
  • We have a regularly updated FAQ hub, where you’ll find answers to every Bankline question
  • Join free interactive webinars with Bankline experts on different topics and download user guides
  • Watch our short videos to help you get the best out of Bankline on our 'How to' videos page
  • You can call the Bankline Helpdesk for support with more complex queries. Lines are open 8am to 5pm Monday to Friday.

Get To Know Bankline | Royal Bank of Scotland Business (3)

How much does Bankline cost?

The monthly service fee for Bankline is based on the number of accounts you register:

  • 1-5 accounts is £20 per month
  • 6-10 accounts is £80 per month
  • 11+ accounts is £160 per month

Certain kinds of payments also come with a fee, but this isn't unique to Bankline. We can share a full break down of tariffs when you give us a call. Alternatively, have a look at our Bankline fact sheetfor more details.

DownloadBankline fact sheet(PDF, 812 KB)

Ready to apply?

Just complete our online form to get started.

Apply now

If you’d like help deciding on your digital options, give us a call on:

0345 030 3109

+44 167 055 2026 (outside the UK)

18001 0345 030 3109Relay UK

Lines open 9am to 5pm, Monday to Friday. Calls may be recorded.

Is there anything else we can help you with?

Get To Know Bankline | Royal Bank of Scotland Business (2024)

FAQs

Get To Know Bankline | Royal Bank of Scotland Business? ›

With Bankline you can view all your accounts on one profile, create multiple users with customised roles and make payments of all sizes securely. It's a digital platform designed to put you in control of your business finances. You'll need a RBS

RBS
The Royal Bank of Scotland (Scottish Gaelic: Banca Rìoghail na h-Alba) is a major retail and commercial bank in Scotland. It is one of the retail banking subsidiaries of NatWest Group, together with NatWest (in England and Wales) and Ulster Bank.
https://en.wikipedia.org › wiki › Royal_Bank_of_Scotland
business current account to apply.

How do I contact Bank of Scotland business banking? ›

Call us on 0345 300 0268. If you are calling from abroad or prefer not to use the 0345 number you can call +44 (0) 131 549 8724.

How do I talk to someone at Bank of Scotland? ›

Just call us on 0345 721 3141. Lines are open 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

How do I contact the RBS business team? ›

For business banking support or if you're struggling financially you can call this number: 0345 600 2230 or 18001 0345 600 2230 for Relay UK.

What is the difference between bankline and online banking? ›

Bankline is suited to businesses that need a customisable digital banking service with a range of user management options. There's a monthly service fee, based on the number of accounts you register. If your business manages a lower volume or value of payments, our Online Banking service might be the better fit.

How do I contact Bank of Scotland from abroad? ›

Telephone number. If you're calling from abroad you can call us on +44 (0) 173 357 4121.

How do I contact RBS from abroad? ›

Call us on 03457 242 424 (Overseas: 0131 549 8888, Relay UK: 18001 03457 242 424). You'll need your Telephone Banking security details. If you aren't already registered, please follow the steps to register first.

How can I speak to access bank agent? ›

Simply dial any of the Contact Centre helplines: 07003000000, 01-2802500, 01-2712005-7 and listen for the self-service option.

Who owns Bank of Scotland? ›

How do you start to talk with the bank customer? ›

How to talk to customers at your bank
  1. Avoid negative body language. Improving verbal communication is often easier than fixing negative body language. ...
  2. Focus on the positive. ...
  3. Find the silver lining. ...
  4. Avoid complicated jargon. ...
  5. Ask for more information.

Why is RBS closing business accounts? ›

As a condition of the financial support they recieved, RBS made a commitment to help increase competition in UK business banking and decrease their own market share. They therefore need to close a large number of accounts and transfer customers elsewhere.

Does RBS do live chat? ›

We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. You can speak to Cora by using the 'Need Help?' button, which you can find on the Cora page.

How do you get a customer number for RBS? ›

To apply for a customer number, simply complete our set up Digital Banking (opens in a new window). Your customer number starts with your date of birth - (ddmmyy) followed by up to 4 digits.

How do I call Bankline helpdesk? ›

If you have any questions about these Terms, please contact the Bankline Helpdesk on 0345 300 4108.

How does Bankline work? ›

With Bankline you can view all your accounts on one profile, create multiple users with customised roles and make payments of all sizes securely. It's a digital platform designed to put you in control of your business finances.

What is a bank line in banking? ›

A line of credit (bank line) is a type of loan agreement between a bank and a borrower. Basically, a line of credit states that a borrower can borrow funds from the bank at will, up to a certain limit and within a specified period of time.

What is the new name for the Bank of Scotland? ›

The holding company was renamed The Royal Bank of Scotland Group in 1979 and became NatWest Group in July 2020.

What happened to Bank of Scotland? ›

unprecedented turbulence in the global financial markets, HBOS plc was acquired by Lloyds TSB. The new company, Lloyds Banking Group plc, immediately became the largest retail bank in the UK. Its registered office, and Scottish headquarters, is the historic Bank of Scotland building on The Mound, Edinburgh.

Does Bank of Scotland email you? ›

We do not scare you with urgent warning messages and we never use email to warn you of suspicious activity on your account. Scam emails of ten look odd, with a messy layout and spelling mistakes. All genuine emails come from bankofscotland.co.uk.

Does Bank of Scotland have online banking? ›

Register online

Our Internet Banking service is ideal for your everyday business banking needs. It's safe, convenient, and easy to use.

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