by Indiana Farm Bureau Insurance
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Philena Mead, Manager of Mutual Systems |Mar 17, 2021
Indiana Farm Bureau Insuranceoffersan online customeraccountexperiencethat allowspolicyholders to accessand updateaccountdetails,andwecontinue to enhance its functionality.Not only are weexcited to announce that wehave made improvements to the online system, butwenow offeranIndiana Farm Bureau Insurance appfor your mobile phonetohelpmanage your account at your fingertips.Broadening our customer service optionsgivesyou, the customer, easy access to your insurance information and self-service options in the manner you prefer.
In our technology-based world, we recognize that clients want questions answered and problems solved as quickly as possible.Early in ouronline account system’sdevelopment, thefirst featureallowedpaperless policy documents forauto policies. This allowed for clients to view their policy documents online while also allowing them to save when they enrollby receivingour Paperless Discount.Asour online accountand app’sfunctionality continued to grow, we saw easier and faster ways for customers to get what they need through this online portal. Clientsnot onlycanview policy documents, but they can also update account information, make payments, andreportclaims. As a company, we strive to continually improve our digital tools to enable Hoosiers to do business with us the way they prefer.
Features here,features there,features everywhere.
We want to offer the self-service features that are most valuable to you. For the past few years, we have surveyed our customers about their experiencemanagingtheiraccountsonline.We reviewedthose survey results and plannedour new features based uponthatfeedback.
In 2021,we will roll out some additional enhancements to further broaden our online capabilities:
Paperless deliveryfor property and casualty policy documents, life insurance policy documents and invoices.
View and easily store your auto ID card—If you are logging intoyour online accounton a mobile device, you can view and store your auto ID card on your phone. No need to print it unless you want to.
Life and annuity policy details—You can view additional information about your life and annuity policy online.
Here are a few highlights ofour mobile appfeatures:
- Make a payment—You can save a payment method (credit card or bank account) and use it to make a one-time payment or set up recurring payments. You can also customize your reoccurring payment by determining when the payment will be made.
- We accept — Visa, MasterCard and Discover for credit card payments.
- View or change a beneficiary—You can view all beneficiary information for life and annuity policies inyour online account. Instead of completing a paper form to make a beneficiary change, you can make the change online. It’s a secure process with an extra layer of security.
Text alert options—There are multiple text alert options available. You can customize which alerts you would liketo turnon or off.
Customer information—You can keep your information up-to-date by updating phone numbers, email addresses and postal addresses.
Electronic Funds Transfer (EFT) changes—Youcan make changes to their existing EFT deduction. These changes include a change of deduction date and a change of financial institution. No need for extra paperwork or doing these changes only during business hours.
Register forDriveTrend—You can now enroll inDriveTrendandeligible clients willreceive a discount on your auto policy.DriveTrendhas a mobile app that provides feedback on your drivinghabits.You can download theDriveTrendappon yourAppleorAndroiddeviceonline.Click here to learn more.
Report an auto or homeowners claim—In the unfortunate event that you have a claim, you canlog into your account andreport.We have an easy processthat we guide you through andallowyoutoprovide information about your claim.You arethenimmediately assigned a claims representative.
Track your auto or homeowners claim—Theclaims detail section of your account will show an overview of each claim along with additional information,such as claims representative contact information, claim status, payments that have been made and some claims documents such as estimates.In addition, you can choose to turn on paperless claims documents or claims text alerts.You can customize the claims notifications that you would like to receive.
Download theIndiana Farm Bureau Insurance app
Our newest feature is a mobile app. In just a few steps, you can save the mobile app to your smartphone home page. It is a shortcut to access your account. When you log into the mobile appit allows usersto:
Make a payment
Report a claim
View yourauto IDcard
Access roadside assistance
Do you want to download the app right now? Scan the QR code below to download the Indiana Farm Bureau Insurance app today!
Savingmoney andgoinggreen(er).
Did you know we offer a 5%* discountonauto,homeandfarm policies if you choose paperless delivery of your policy documents?It’s true, we do! The discount is automatically applied to your policies once you sign up foran online accountand choose paperless.
We also offer paperless delivery for other policy types such ascommercial,umbrella,life andannuity, includingpaperless delivery of your invoices. Unfortunately, we don’t offer a discount for these policy types, but you are doing your part to save the trees.
Customerchoice—Do what you want, how you want to do it.
We have outlined many of the featuresin managing your account onlineto reallyhit one point home: you have a choice about which features you want to use.
Not interested in paperlessinvoices?
No problem. You can choose to get them delivered via U.S.PostalService.
Textalerts?
You would like text alerts for invoices and billing reminders, butnot policy documents? No problem. You can pick and choose the text alerts that are right for you.
Do you want to sign uptomanage your account online?
It’s assimple as 1, 2, 3.
Signing up formanaging your account onlineis an easy and quick process. If you haven’t signed up yet,register a new accountnow.Grab your last policy declarations or invoice; you will need some of the information shown on either of those documents to complete registration.
Already have anaccount?
If you have signed upfor an online account,then you canaccess your account here.
* Limitations and restrictions apply.
