The map below depicts the most recent cities in the United States where Sparklight users have reported problems and outages. If you are experiencing problems with Sparklight, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sparklight users affected:
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Sparklight, formerly Cable One, is an American cable service provider that offers high speed Internet, cable television, and telephone service. Sparklight mostly serves smaller communities with more than 650,000 customers in 19 states.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Nampa, ID | 31 |
| Boise, ID | 23 |
| Dallas, TX | 23 |
| Phoenix, AZ | 17 |
| Albuquerque, NM | 13 |
| Salt Lake City, UT | 12 |
| Tulsa, OK | 12 |
| Chicago, IL | 9 |
| Houston, TX | 9 |
| Prescott, AZ | 6 |
| Tucson, AZ | 6 |
| Kilgore, TX | 6 |
| Omaha, NE | 5 |
| Meridian, ID | 5 |
| Edmond, OK | 5 |
| Memphis, TN | 4 |
| Indianapolis, IN | 4 |
| Minneapolis, MN | 3 |
| Louisville, KY | 3 |
| Mesa, AZ | 3 |
| Seattle, WA | 3 |
| Pflugerville, TX | 3 |
| Las Vegas, NV | 3 |
| Eagle, ID | 3 |
| Jackson, MS | 3 |
| West Valley City, UT | 2 |
| Ogden, UT | 2 |
| Jacksonville, AL | 2 |
| Rio Rancho, NM | 2 |
| Spokane, WA | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Sparklight Issues Reports
Latest outage, problems and issue reports in social media:
🇵🇸Dapper Adam🇵🇸 (@SuperDapperAdam) reported @sparklightcares If this is a ransomware attack then watch Sparklight offload the money they would pay on us with price hikes in the name of "keeping up with the high cost of providing the best service out there"
- Alex Montes (@AlexMon01988399) reported
@BeargPamela @sparklightcares In mccall id and no service
- CrayCrayGamer (@bcosse28) reported
@s2k3vin @sparklightcares Its worth the extra expense to get dedicated fiber for your business. The buildout alone will make anyone cringe but check with the state as they might have grants to help cover the build out cost. Seek 5-9's for uptime 99.999% nothing less
- RedDeadRisen (@RedDeadRisen) reported
@Icyleaftheorig1 @sparklightcares Exactly most companies lean on the do not report if you can help it side of things. Effects the bottom line. This outage is pretty major and hard to cover over. Over 2k users reporting to down detector atm.
- audrey (@audiistic) reported
bro sparklight fix ur **** i wanna play roblox @sparklightcares
- Jon Caston 📦😷⚜️🎺📬 (@usmjon) reported
@TheFuture20202 @sparklightcares My buddy in Illinois picked up 900mbps speed on his 5g this week. That's insane for a signal.
- Icyleaftheoriginal (@Icyleaftheorig1) reported
@RedDeadRisen @sparklightcares Used it that how i reported my issue. But twitter was the only other play that actually had them themselves saying "we have a problem"
- Jon (@z32ands30_jon) reported
@sparklightcares My residential is down but, same house business internet works.
- Brian Brashier (@tweetbrianb) reported
@sparklightcares We have two radio stations that depend on Sparklight for their on-air signal. Do you know when internet will be restored in Ada, OK?
- Richie (@AkumulatedFylth) reported
@sparklightcares Looks like the whole of the company is down. Can't imagine how this company rakes in millions every year and suddenly has a total outage.
- Richie (@AkumulatedFylth) reported
@sparklightcares like how does your large company just suddenly have a total outage?
- CrayCrayGamer (@bcosse28) reported
@eric_emarcus54 @sparklightcares One would expect an internet service company to have to loop or failover in place to reroute the traffic. I see no outages with other ISPs.
- Genie (@AX_Genie) reported
@sparklightcares Also down in Meridian ID Ustick / Locust Grove
- Maryann Behrens (@MABatPlay) reported
@sparklightcares Hey Sparklight, it case it hasn't dawned on you, your customers are looking for updates. An acknowledgement of how widespread the outage is would be a good place to start! Also an ETA for when we will have service. Show us that you do care by communicating!
- Brindlestone (@Brindlestone1) reported
@sparklightcares I find it interesting that a single business can shut down a major portion of a nation’s internet. Perhaps we should have someone look into antitrust issues here. I would think that it would make strategic sense from a national defense standpoint.
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