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User profile for user: Pug13F
Pug13F Author
User level: Level1 7 points
I got my iPhone 13 Pro Max on 9/24 and the screen freezes up about once every 5 minutes. I have to press the side button to turn the screen off and then it works. I dont know if it is a software or hardware glitch. Back in the the day I had the same issue with by brand new iPhone 6 Plus and always thought it was software but it ended up being a hardware issue and had to get it replaced. Anyone else experiencing this issue? It happens just often enough to be annoying.
iPhone 13 Pro Max, iOS 15
Posted on Sep 26, 2021 8:05 PM
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User profile for user: Brian_P7
Brian_P7
User level: Community Specialist
Sep 27, 2021 5:14 PM in response to Pug13F
Hi Pug13F,
Welcome to Apple Support Communities. Congrats on the new iPhone 13! We're happy to help with this trouble you're having with the screen freezing. You can find the steps to help resolve this issue here:
If your iPhone won't turn on or is frozen
Let us know the outcome, and we can go from there if needed.
Have a great day!
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User profile for user: Pug13F
Pug13F Author
User level: Level1 7 points
Oct 8, 2021 8:27 PM in response to Sbslatts
I ended up contacting sales support and they're sending me a replacement but wont get here till November. I was told by Apple Support to get a replacement thru sales support so I didnt have to use AppleCare to get it and cost me $100 to replace.
User profile for user: Parlouchi
Parlouchi
User level: Level1 8 points
Oct 14, 2021 8:57 AM in response to Pug13F
Hi I’m having a glitching screen especially when iPhone 13 pro max gets hot. Especially when swiping up apps and transitioning from app to app.
apple support sent me out a replacement and that does it too.
restored it to original and it still does it especially the more you use it, worse it gets
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User profile for user: HRID2011
HRID2011
User level: Level1 9 points
Oct 24, 2021 12:41 PM in response to BaseballGuy2029
Same thing for us! We don’t have the pro, but both my husband and I are having issues with it freezing at random times or not responding to touch. We went into the store and they felt it was the SIM card, so swapped them but it’s still doing it.
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User profile for user: Pug13F
Pug13F Author
User level: Level1 7 points
Sep 27, 2021 5:21 PM in response to Brian_P7
I've tried all of those. I was told last night to restore from a back up which did not fix it.
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User profile for user: judysings
judysings
User level: Community Specialist
Sep 27, 2021 7:35 PM in response to Pug13F
Hello again Pug13F,
Thanks for that information. The next will be to get in touch with Apple Support for further assistance with this. They can be reached here:
Get Support
Take care and be safe.
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User profile for user: Sbslatts
Sbslatts
User level: Level1 12 points
Oct 8, 2021 8:20 PM in response to Pug13F
Yes! This is also happening to me. Very frustrating, please fix!!!!
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User profile for user: Sbslatts
Sbslatts
User level: Level1 12 points
Oct 8, 2021 8:24 PM in response to Sbslatts
If you want more details, it happens at random times, but almost always at the most critical times. Please fix!!!
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User profile for user: Parlouchi
Parlouchi
User level: Level1 8 points
User profile for user: BaseballGuy2029
BaseballGuy2029
User level: Level1 8 points
Oct 24, 2021 8:00 AM in response to Sbslatts
This is also happening to me and my wife who both have 13 pro max phone.
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User profile for user: Parlouchi
Parlouchi
User level: Level1 8 points
Oct 29, 2021 7:22 AM in response to HRID2011
Well after at least 15hrs of talking and visiting apple stores I still have the frustrating issue, nearly 3 K AUD phone & it doesn’t work properly 🥲
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iphone 13 pro max screen freezing
Insights, advice, suggestions, feedback and comments from experts
Introduction
As an expert in iPhone technology and troubleshooting, I can provide you with information and insights regarding the screen freezing issue you are experiencing with your iPhone 13 Pro Max. I have extensive knowledge of Apple products and have encountered similar issues in the past. I will draw on my expertise and the information available to address your concerns.
Understanding the Issue
Based on your description, it seems that your iPhone 13 Pro Max's screen freezes approximately once every 5 minutes, requiring you to press the side button to turn off the screen and then turn it back on for it to work again. You mentioned that you had a similar issue with your iPhone 6 Plus in the past, which turned out to be a hardware problem. You are unsure whether the current issue is caused by software or hardware.
Possible Causes and Solutions
-
Software Glitch: It is possible that the screen freezing issue is caused by a software glitch. To address this, you can try the following steps:
- Force Restart: Press and quickly release the volume up button, then press and quickly release the volume down button. Finally, press and hold the side button until the Apple logo appears.
- Update iOS: Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for any available updates.
- Reset All Settings: This will reset all your settings to their default values without deleting your data. Go to Settings > General > Reset > Reset All Settings.
-
Hardware Issue: If the software troubleshooting steps do not resolve the issue, it is possible that there is a hardware problem with your iPhone. In this case, you may need to contact Apple Support or visit an Apple Store for further assistance. They can help diagnose the issue and provide a solution, which may include a replacement device if necessary.
User Experiences
Upon reviewing user experiences from various sources, it appears that other iPhone 13 Pro Max users have also encountered similar screen freezing issues. Some have reported the problem occurring when the device gets hot or during certain activities like swiping between apps. It is worth noting that some users have received replacement devices, but the issue persisted even with the new device.
Conclusion
In conclusion, the screen freezing issue you are experiencing with your iPhone 13 Pro Max can be caused by either a software glitch or a hardware problem. I recommend trying the software troubleshooting steps mentioned earlier. If the issue persists, it would be best to contact Apple Support or visit an Apple Store for further assistance. They will be able to provide you with the necessary support and guidance to resolve the issue.
