Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.
User profile for user: DPigar
DPigar Author
User level: Level1 38 points
I use an iPhone 13 pro for a two day and my screen turns pink for a few seconds and then reloads. It happens all the time, so I can't use my iPhone. Why? 
Posted on Oct 27, 2021 7:12 AM
Similar questions
- My Iphone 13 pro screen itself turn Pink (purple) and Randomly CrashingMy Iphone 13 pro screen itself turn Pink (purple) and Randomly Crashing 19873
- My iPhone 13 Pro Max screen turns into pinkI bought a new IPhone 13 pro max and the screen sometimes turned into pink and the device restart itself,what should i have to do about that ?[Re-Titled by Moderator] 9471
- My iPhone 13 pro screen turns pink fullyI have lots of issues with my iphone 13 pro and the recent issue is the screen becomes fully pink which is unacceptable on a new device 6671
46 replies
Loading page content
Page content loaded
User profile for user: Jack_Le
Jack_Le
User level: Level1 12 points
Dec 10, 2021 5:21 PM in response to DPigar
My iPhone 13 Pro Max screen itself turn Pink (purple) and can’t open.
My phone has only been unboxed formore than 10 days, no drops, no water.
I was using it, but the screen turned pink and there was no way to open it. I tried to turn off but it didn't work.
It continued the next morning. I'm too tired. 😓😓😓😓😓😓😓😓
Why? And and what should i do to fix it?
😩😩😩
Link
User profile for user: Calisthrone
Calisthrone
User level: Level1 74 points
Nov 18, 2021 5:10 AM in response to DPigar
I had the same issue with my iPhone 13 Pro Max
Starting from Nov. 13th 2021
Description:
unexpected restarts with screen off
occasional pink screen crashes randomly
the device became almost unusable
I tried restarting, resetting settings and every solution I found online but with no success.
So, I handled my device to Apple (Nov. 16th) and they were very understanding of the issue. At first glance the diagnosis was a faulty motherboard. And they offered to fix it.
There are two major disappointments in my case:
1- They can only offer something called "Back System Replacement" simply keeping my original screen and camera system and replacing the faulty parts. Problem is the phone is only active for less than 2 months and I would be so happy if they can offer a brand new replacement unit. It is not so nice to have my iPhone guts out after this brief amount of time. And my iPhone would be marked as "fixed" so I will lose the value of my device when trying to sell it in the future.
2- The process will take from 7 to 14 working days. So maximum of 18 days which is about half the time I had my iPhone in my pocket, again so disappointing.
Final thought: Apple customer care is not as wonderful as before. I'm now with no decent device in my pocket and I paid a premium device expecting to find a premium kind of service. Something very natural is a replacement unit.
Will post any updates as soon as I hear back from Apple.
Link
User profile for user: Disappointed_User8
Disappointed_User8
User level: Level1 8 points
Nov 20, 2021 3:55 AM in response to Jphon
It happened to my 6 days old iPhone too. I am very careful with my phone and do not want to drop it or get scratches. Unfortunately, Apple Support is not really helpful as all they say is “I understand your situation, blah blah blah. Then will ask to bring the phone to the service center. I brought the phone to the service center after I tried all the available solutions online. They confirmed it is hardware problem. I really do not want it to be opened for repair or replaced with a refurbished phone because it is practically very new. But I had no choice. Apple Support is really frustrating. After a few days they called me and said I can pick up the phone as it is not a hardware issue. That they only charged the phone and it worked. So basically, I just wasted money, time, and effort plus worried about what will happen to the phone. I took the phone home, which was not really resolved. I just lost all my data. When I started setting it up, then the problem started again, and it is continuing to happen. I know that if I contact Apple Support they will just ask me to bring it to the service center and it will just be another cycle of unresolved issue.
It is very frustrating that I was in a middle of a call and it suddenly malfunctioned, so the call ended abruptly. If I am outside and I always use my phone to book for a ride, pay, and search for stuff, and it suddenly malfunction, then I wouldn’t know what to do. I’m sure Apple Support will say, “Sorry that you have to experience that, blah blah blah” but will never really resolve the issue.
The phone is very expensive but unreliable. The stress that it is causing me and its effects on my mental health thinking about how I trusted Apple and paid a hefty amount for a malfunctioning unit but not getting proper post sales support is very very disappointing.
I regret buying this phone, given that I am not getting the support and response that I need from Apple. If only I could turn back time.
Link
User profile for user: jogupinto
jogupinto
User level: Level1 13 points
Dec 7, 2021 3:47 PM in response to DPigar
Having the same problem with iPhone 13 pro Max 256gb. Was sending a pdf by whatsapp, it froze with pink screen and restarted by himself. Besides that, the Lightning port is almost unnusable, I can only charge with the 20w Charger bought on istore - 5w genuine chargers or iPad 10w chargers with original cables wont charge, neither connecting it to my MacBook - doesn’t charge or even gets identified. But MagSafe charging with Belkin BOOST↑CHARGEPRO charges with no problem. With the 20w charger, it takes 3 or 4 seconds to start charging, it doesn’t start immediately as usual.
Link
User profile for user: renbangsil
renbangsil
User level: Level1 8 points
Nov 16, 2021 11:34 PM in response to DPigar
my iphone 13 pro max’s screen turned pink and knocked itself out on halloween. it took a moment to shut down and to open. no problems after that. a few weeks later (now), i was deleting some stuff and when i went to my photos library, the whole screen was pink. you could still access the app but the whole thing was pink. Help? 
Link
User profile for user: Jphon
Jphon
User level: Level1 8 points
Nov 19, 2021 9:44 AM in response to DPigar
That happened to me too so I took it to my local Apple store. They said it was because it didn’t download the latest update (even though it is set to automatic updates). I was sent home because the update takes 30 minutes. After about 5 minutes, the phone says it can’t update. Now it’s crashing and turning off.
I just switched to Apple and it’s very disheartening to have a brand new phone not working. In 15 years I have never had so many problems with a cell phone not to mention a new one. I’ll probably just switch back to something that’s reliable.
Link
User profile for user: jogupinto
jogupinto
User level: Level1 13 points
Dec 19, 2021 3:47 AM in response to Jack_Le
Update: incongruent information even on my Apple id account. Began having the following problems - pink screen of death 1 time with reboot; câmera didn’t focus filming in low light condition; genuine 5w (iPhone 11) and 10w (iPad) chargers didn’t work, only charged with 20w and MagSafe chargers; not identified by MacBook when plugged in. Left it in Vodafone store last 06/12, had the information that was ready on the 14th, no call from Vodafone till 17th, went to the store, no one knows where the iPhone is. Started a call with Apple assist, got a different information that the iPhone was replaced, they didn’t know the company who recieved it and didn’t assume them as a Apple oficial repair entity. They didn’t even know what was happening and where the iPhone was also. Way to go Vodafone and Apple Portugal!
Link
User profile for user: divylalwani
divylalwani
User level: Level1 8 points
Dec 19, 2021 6:29 AM in response to DPigar
My iPhone 13 Pro max also have same problem after ios 15.2 update.
but it gets fixed after i reset settings now it’s working fine.
Link
User profile for user: Disappointed_User8
Disappointed_User8
User level: Level1 8 points
Nov 20, 2021 3:57 AM in response to Disappointed_User8
Plus, I checked with the service center if the phone was opened and they said no, after checking the screws. But when I checked the screws myself, my phone already has scratches. It is so disappointing!
Link
User profile for user: Calisthrone
Calisthrone
User level: Level1 74 points
Nov 26, 2021 9:19 AM in response to Calisthrone
Ok, so I got my device back yesterday Nov 25th. They made the job right. Everything works very well, no unexpected restarts whatsoever. Phone is stable and the crashes are gone.
The only consideration is the device model number now starts with N which means a repaired/replacement unit instead of M which means brand new iPhone.
Link
User profile for user: Yashgupta97
Yashgupta97
User level: Level1 8 points
Dec 1, 2021 4:30 AM in response to Exclopin
Had the same issue when taking a picture and it froze screen turned pink and then restarted. Called apple support they ran diagnostics and said there was nothing wrong. So gonna keep it until it happens again or happens constantly.if it does i am returning it since I just got it day before yesterday.
Upon google search and a bit of research its been plaguing past iphones too. So hopefully its software.fingers crossed
Link
User profile for user: Kingzell
Kingzell
User level: Level1 8 points
Dec 19, 2021 12:29 AM in response to DPigar
IwasusingInstagramonmy13pro256gbiPhonewhenitsuddenlyturnedpinkforasplitsecondandrebooted,soIhardresetit,restedmyiPhone,updatedit,andthencalledapplesupport,whoranadiagnosticandsaidmyiPhonewasnormal,fingerscrossedIdon'tdoitagainbecauseIonlygotthephoneaweekago,butitwasdisappointingnonetheless.
Link
User profile for user: Jack_Le
Jack_Le
User level: Level1 12 points
Dec 19, 2021 3:23 AM in response to Kingzell
I'm very angry, Apple's repair service returned the device after reset my iphone (only reset and told me it’s ok), when I brought it to me, the technician didn't open it, the device was still damaged, so They asked me to wait 2 more weeks. I'm so tired :((((
Link
User profile for user: Dr_hhq
Dr_hhq
User level: Level1 12 points
Jan 9, 2022 8:38 AM in response to DPigar
It happened to my device as well twice while using camera this screen came then phone restarted. What to do?
my iphone lags abit aswell slow i mean i have reset it twice but stilll it does that. Plz help
Link
User profile for user: KBryjaM
KBryjaM
User level: Level1 4 points
Jan 10, 2022 4:22 PM in response to DPigar
Yes, same here. Bought the 13 Pro Max. Started freezing a week later. It would freeze and reboot. The all pink screen happened while trying to use Video. I called Apple right away, they are replacing my 32 day old phone.
Link
My Iphone 13 pro screen itself turn Pink (purple) and Randomly Crashing
Insights, advice, suggestions, feedback and comments from experts
Introduction
As an expert and enthusiast, I have access to a vast amount of information on various topics, including iPhone issues. I can provide insights and information based on the data available to me. While I have personal experiences or first-hand expertise, I can still assist you with your questions. Now, let's dive into the information related to the iPhone 13 Pro screen turning pink issue.
iPhone 13 Pro Screen Turning Pink Issue
Several users have reported experiencing a pink screen issue on their iPhone 13 Pro devices. The screen turns pink for a few seconds and then reloads, making the device temporarily unusable. Users have mentioned that this issue occurs frequently and can be quite frustrating [[1]].
User Experiences and Apple Support
Users have shared their experiences with the pink screen issue on various forums and discussion threads. Some have mentioned that the problem occurred shortly after unboxing their new iPhone 13 Pro Max, while others encountered it after using the device for a few days or weeks [[2]] [[3]].
Many users have attempted troubleshooting steps such as restarting their devices, resetting settings, and updating the software, but these solutions did not resolve the issue [[3]] [[4]]. Some users have also contacted Apple Support for assistance. However, the responses from Apple Support have varied, with some users reporting that their devices were repaired or replaced, while others have expressed frustration with the support they received [[3]] [[5]].
Possible Causes and Solutions
The exact cause of the pink screen issue on the iPhone 13 Pro is not clear. However, based on user reports, it appears to be a hardware-related problem rather than a software issue. Some users have mentioned that Apple diagnosed their devices with faulty motherboards [[3]].
If you are experiencing the pink screen issue on your iPhone 13 Pro, here are a few steps you can try:
-
Update your device: Make sure your iPhone is running the latest software version. Go to Settings > General > Software Update and check for any available updates. If an update is available, install it and see if it resolves the issue.
-
Reset settings: Go to Settings > General > Reset > Reset All Settings. This will reset your device's settings to their default values without deleting your data. Note that you may need to reconfigure some settings after the reset.
-
Contact Apple Support: If the issue persists after trying the above steps, it is recommended to contact Apple Support for further assistance. They can provide guidance on troubleshooting or arrange for a repair or replacement if necessary.
It's important to note that these steps are general suggestions and may not guarantee a solution for every user. Apple Support is the best resource for personalized assistance with specific device issues.
Conclusion
The pink screen issue on the iPhone 13 Pro has been reported by several users, and it appears to be a hardware-related problem. While some users have had their devices repaired or replaced by Apple, others have expressed frustration with the support they received. If you are experiencing this issue, it is recommended to update your device, reset settings, and contact Apple Support for further assistance.
